Known Issues and workarounds

Slatable and SlatablePRO

Fixed in 2.6.4: Imported landscape videos cropped
We are aware of an issue where imported videos are cropped and the aspect ratio is off. Please use the Slatable video camera or contact us at support@sl...
Thu, 25 Feb, 2021 at 8:47 AM
A good old restart fixes most issues.
If you're having difficulties with the app in any way, close all other running apps and Slatable and restart your phone. If you're still havin...
Thu, 9 Aug, 2018 at 10:34 AM
Fixed in 2.6.3: Audition compiles but doesn't playback or save
We expect a fix for this issue Thursday, February 11th. We are aware of an issue where videos compile but do not playback or save to Photos and can c...
Tue, 16 Feb, 2021 at 12:06 PM
Fixed in 2.6.3: Videos not compiling when importing videos
Please go to your phone Settings > camera and change to these settings: Formats: Most Compatible Record Video: 720p HD 30fps (we compress your vi...
Tue, 16 Feb, 2021 at 12:06 PM
Imported portrait videos render sideways
Please go to iOS Settings > Camera > turn off Mirror Front Camera.
Thu, 25 Feb, 2021 at 3:52 PM
Can’t save to Photos or import
Apple added stricter access to many of its services including the Photos app, in iOS 14, which can lead to access issues. Please close out Slatable. Go ...
Sun, 13 Dec, 2020 at 12:11 PM
Trigger the app to recompile your tape.
Sometimes you want to recompile your tape but it's stuck on "Watch Audition". When you make any changes to your audition info or title ca...
Mon, 18 Mar, 2019 at 9:40 AM
Unable to import some landscape videos
Slatable only supports video shot on the iOS camera and Slatable's built-in camera. If you are trying to import video from another source you may r...
Sat, 6 Feb, 2021 at 2:57 PM
Can't access camera, microphone or save to Photos.
This is normally a permissions issue. 1. Close out Slatable. 2. Go to iPhone Settings > Slatable > and turn permissions on or if they were not...
Wed, 3 Feb, 2021 at 3:30 PM
WeTransfer file names incorrect when sharing from Photos app.
We're aware of an issue where file names become a string of characters when sharing your auditions with WeTransfer on iOS. The workaround is to sav...
Sat, 10 Aug, 2019 at 8:36 AM