Known Issues and workarounds

Slatable and SlatablePRO

Sound Out of Sync on Compiled Video
We've had a couple of reports from users saying their takes are in sync but when compiled the audio slips out of sync. Please make sure you are not ...
Sun, 18 Apr, 2021 at 10:40 AM
Tape won't play back or save
We are aware of an issue where videos compile but do not play back or save to Photos. Please make sure you have selected access to All Photos in iPhone ...
Tue, 22 Nov, 2022 at 11:00 AM
Fixed in 2.6.5: Trimming a video directly after recording doesn't save Take
We are aware of an issue where videos are not saved if you trim the video directly after stopping recording. Workaround: Save the video first, then ...
Tue, 2 Mar, 2021 at 8:22 AM
Fixed in 2.6.4: Imported landscape videos cropped
We are aware of an issue where imported videos are cropped and the aspect ratio is off. Please use the Slatable video camera or contact us at support@sl...
Thu, 25 Feb, 2021 at 8:47 AM
A good old restart fixes most issues.
If you're having difficulties with the app in any way, close all other running apps and Slatable and restart your phone. If you're still having ...
Thu, 9 Aug, 2018 at 10:34 AM
Fixed in 2.6.3: Videos not compiling when importing videos
Please go to your phone Settings > camera and change to these settings: Formats: Most Compatible Record Video: 720p HD 30fps (we compress your vi...
Tue, 16 Feb, 2021 at 12:06 PM
Imported portrait videos render sideways
Please go to iOS Settings > Camera > turn off Mirror Front Camera.
Thu, 25 Feb, 2021 at 3:52 PM
Can’t save to Photos or import
Apple added stricter access to many of its services including the Photos app, in iOS 14, which can lead to access issues. Please close out Slatable. Go ...
Sun, 13 Dec, 2020 at 12:11 PM
Trigger the app to recompile your tape.
Sometimes you want to recompile your tape but it's stuck on "Watch Audition". When you make any changes to your audition info or title car...
Mon, 18 Mar, 2019 at 9:40 AM
Unable to import some landscape videos
Slatable only supports video shot on the iOS camera and Slatable's built-in camera. If you are trying to import video from another source you may ru...
Sat, 6 Feb, 2021 at 2:57 PM