Known Issues and workarounds
Slatable and SlatablePRO
We've had a couple of reports from users saying their takes are in sync but when compiled the audio slips out of sync. Please make sure you are not ...
Sun, 18 Apr, 2021 at 10:40 AM
We are aware of an issue where videos compile but do not play back or save to Photos. Please make sure you have selected access to All Photos in iPhone ...
Tue, 22 Nov, 2022 at 11:00 AM
We are aware of an issue where videos are not saved if you trim the video directly after stopping recording. Workaround: Save the video first, then ...
Tue, 2 Mar, 2021 at 8:22 AM
We are aware of an issue where imported videos are cropped and the aspect ratio is off. Please use the Slatable video camera or contact us at support@sl...
Thu, 25 Feb, 2021 at 8:47 AM
If you're having difficulties with the app in any way, close all other running apps and Slatable and restart your phone. If you're still having ...
Thu, 9 Aug, 2018 at 10:34 AM
Please go to your phone Settings > camera and change to these settings: Formats: Most Compatible Record Video: 720p HD 30fps (we compress your vi...
Tue, 16 Feb, 2021 at 12:06 PM
Please go to iOS Settings > Camera > turn off Mirror Front Camera.
Thu, 25 Feb, 2021 at 3:52 PM
Apple added stricter access to many of its services including the Photos app, in iOS 14, which can lead to access issues. Please close out Slatable. Go ...
Sun, 13 Dec, 2020 at 12:11 PM
Sometimes you want to recompile your tape but it's stuck on "Watch Audition". When you make any changes to your audition info or title car...
Mon, 18 Mar, 2019 at 9:40 AM
Slatable only supports video shot on the iOS camera and Slatable's built-in camera. If you are trying to import video from another source you may ru...
Sat, 6 Feb, 2021 at 2:57 PM