Updating from SlatablePro: How-to and resolving issues.

Modified on Fri, 17 Nov, 2023 at 5:09 PM

If you purchased SlatablePro, which was a one-time upgrade, not a subscription, your in-app purchase will carry over to Slatable 3. This should be automatic but if not, go to settings and tap Restore Purchases. 

You can check what version of Slatable you have by tapping Settings > Subscriptions. If SlatablePro restored correctly you'll see "(Upgraded to Legacy pro)" under plans. If you have subscribed to Slatable Premium or used a promo code for a Premium subscription, that is what will show under Plans, as it has more features than legacy pro.

As a SlatablePro user you'll have the same features as before, so you'll have unlimited Scenes, Takes and sharing plus headshot and slate galleries. You can remove title cards and transitions and you will not have the Slatable watermark on your videos. If you want to use the new Teleprompter or Scene Audio features like pause/play audio and import audio, you'll need to subscribe to Premium.

Problems restoring your SlatablePro in-app purchase?

Close the app and restart your device. Then make sure you are logged in to the same AppleID that you purchased SlatablePro. You can go to Apple's website to see when you purchased SlatablePro.

Still not restoring to SlatablePro?

Reinstalling the app might resolve the issue. However, deleting the app removes all data and videos. If you choose this option, please contact us at support first so we can help you save your old auditions before deleting Slatable. If you've upgraded to Premium you will be able to save all your auditions.

After reinstalling, try the 'Restore Purchase' option again, in case SlatablePro doesn't upgrade automatically.

If you don't want to delete the app please contact us and we can help you with restoring SlatablePro.

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